Top 50 Innovation Twitter Sharers of 2018
Earlier this week I learned that I was chosen as one of the Top 50 Innovation Twitter Sharers of 2018 by the Innovation Excellence community.
This is the fourth year (2012, 2013 & 2014) I’ve been chosen. As always, I’m greatly honored by the selection.
If you’re on Twitter and interested in innovation, then I’d highly recommend subscribing to the list.
Tom Fishburne on Innovation Killers
Mayo Clinic Center for Innovation on Transformational Innovation
In their book, Think Big, Start Small, Move Fast: A Blueprint for Transformation from the Mayo Clinic Center for Innovation, the authors provide a healthcare-specific definition for transformative innovation:
Transformative innovation is an evolutionary form of innovation built on an undivided focus on the customer and customer experience. It uses design discipline and scientific methods to integrate and deploy new and existing technologies to improve experiences and efficiencies, and it is often associated with discovering and turning negative experiences into positive ones.
Transformation innovation is innovation that has an impact on the customer irrespective of scale. A transformational innovation substantially changes an experience. It does not matter if the substantial change affects a person, a group or people, or a whole organization. It is transformational irrespective of scale. We use this definition to guide every decision we make in the Mayo Clinic Center for Innovation. We constantly ask: Will our actions have the potential to profoundly impact the experience and delivery of health and health care?
A few points.
First, it is INCREDIBLY long. While it is possible to parse it down to its’ essence after reading the definition several times, I’m curious how they clearly communicate the concept to internal stakeholders with such a verbose definition.
Second, while I’m a big fan of having a strong focus on the customer and customer experience in health care, I’m becoming increasingly concerned that such a singular focus is negatively impacting the health care provider experience. I’ll be posting more on this topic in the near future.
Finally, with all that being said, I really did enjoy the book and believe it imparts important information that other health care systems can implement. I hope health care executives will read the book and see the benefits of starting their own innovation centers.
On This Memorial Day
On this Memorial Day I am reminded of family, friends, and strangers that served and sacrificed for our country. To them I say a humble “Thank You.”
May your day be spent surrounded by those you love, appreciative of the life you lead, and mindful of the service members that afforded these opportunities.
Idaho Healthcare Summit
On May 17th and 18th, the fourth annual Idaho Healthcare Summit will take place in Boise, Idaho. This years event has a three-fold theme:
- Finding unique solutions to our healthcare issues.
- Creating a sustainable framework that facilitates collaboration and gets results.
- Becoming more flexible and creative in working within shifting federal mandates and healthcare transformations.
You can see the full program here, and if you’re interested in attending, your can register here.
I’m looking forward to attending. It should be a great event!